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FAQ's

How do I contact Baby & Toddler Town?

You can contact a store or sale consultant using below details

Phone: 02 9188 1114

Email:

sales@babyandtoddlertown.com.au

Or Complete Contact form

How long will my order take to arrive?

At Baby & Toddler Town we will endeavour to:

  1. Have your order packed and dispatched within 1-2 working days if all products are in stock at time of placing your order.
  2. Advise you via email when your order has been packed and dispatched. You will receive the details of the courier we have used and tracking number. Please note products being sent to rural locations, WA SA, NT & TAS may take up to 10 working days to arrive once dispatched.

Most products we sell are in stock ready for dispatch and are usually received between 1-10 working days after your order is placed. However sometimes due to high demand and supplier shortages there may be delays.You can always contact us before shopping to ensure the product you are interested in is in stock or to see an estimated time frame. We will always keep you informed of how your online order is progressing and advise you of any unusual delays

  1. We will contact you by phone or email within 1-2 working days if products you have ordered are not in stock and have to be ordered in from suppliers.
  2. We will contact you if your order is a special order – this includes most furniture, some of our furniture suppliers are made to order and could take up to 12 weeks to supply.

If you are concerned about your order please contact us and we will help

Phone: 02 9188 1114

Email:

sales@babyandtoddlertown.com.au

Or Complete Contact form

How can I change / amend or cancel my order?

We will change, amend or cancel your order if your order has NOT already been dispatched. Simply by contacting us via phone: 02 9188 1114 or email

sales@babyandtoddlertown.com.au

If you order has been dispatched we will not be able to change, amend or cancel your order. In this case please refer to our Returns, Refunds & Warranty Policy

Where is my order?

We will endeavour to keep you informed of your order progress and tracking information. If you are unsure of the whereabouts of your order please contact us

Phone: 02 9188 1114

Email:

sales@babyandtoddlertown.com.au

Or Complete Contact form

How do I track my order?

Once your order has been dispatched your will receive an email with the courier details and tracking number. To track your order simply click on the courier website link below and enter your tracking details.

Australia Post Website:

Fastway Couriers Website:

Or contact us and we will help

Phone: 02 9188 1114

Email:

sales@babyandtoddlertown.com.au

Or Complete Contact form

Can I place an order online and collect it from a store?

Yes – at Baby & Toddler Town we offer FREE Click & Collect. Simply order online and we will advise you're when your order is ready for collection at the nominated local store or warehouse location you choose.. Please click on the link to view our Click & Collect details:

What do I need to collect my Click & Collect order?

To collect your Click & Collect order you will need to take your 'Ready for Collection' email and Australian Drivers Licence or passport to your nominated collection store. You will be required to sign for the pickup.

How can I return an item?

Baby & Toddler Town understand that at times you may need to return, exchange, refund or have a product repaired. Please click on the link to view our Returns, Refunds & Warranty Policy Or contact us and we will help

Phone: 02 9188 1114

Email:

sales@babyandtoddlertown.com.au

Or Complete Contact form

Do you Price Match?

At Baby & Toddler Town we endeavour to always have the best brands at the lowest prices guaranteed. Please click on the link to view our Best Price Guarantee

Where can I have my baby car seat professionally fitted to my car?

Your child's safety is our number one priority and highly recommend you have your car seat professionally installed. Baby & Toddler Town provide accredited car seat installers at all stores. Our professional Car Seat installers will ensure a safe installation or adjustment of your car seat and will advise you on how to use your restraint correctly. Please contact our store to arrange an appointment for a professional car seat installation. Car Seat Fitting Appointments: 02 9188 1114